How to Create a Staff Account and Why the Convercy Support Team Need It

Modified on Mon, 9 Mar at 4:30 PM

Why Convercy Support May Request Store Access

At Convercy, we understand that you may have concerns about sharing access to your store. Please be assured that we only request access when it is necessary to investigate an issue, reproduce a problem, or complete a support request within the app or your Shopify admin.

As a third-party app developer on Shopify, we are not allowed to access, store, or misuse merchants’ confidential data. You are also free to remove our staff account at any time once your request or issue has been resolved.

Send a Staff Account Invitation

To allow our team to assist you, please create a Shopify staff account and send the invitation to:

support@convercy.app

Please make sure the staff account includes the following permissions:

Home
Orders (Edit orders)
Products (View and edit product cost)
Reports
Dashboard
Discounts
Manage and install apps
Themes (Edit theme code)
Domains
Manage settings
Checkout
Markets
Store settings

How to Create a Staff Account

You can follow Shopify’s guide or use the steps below:

Go to Shopify Admin.
Navigate to Settings > Users and permissions.
Click Add staff.
Enter:
- First name: Convercy
- Last name: Support
- Email: support@convercy.app
Select the permissions listed above.
Click Send invite.

After sending invitation, please let us know so our team can start checking the issue for you.

If you have any questions or need further assistance, feel free to contact us at support@convercy.app.